Introduction

At Vapec, we strive to maintain the highest standards of accuracy and integrity in our content. We take editorial complaints seriously and are committed to addressing any concerns promptly and fairly. This policy outlines the process for submitting and resolving complaints related to our editorial content.

How to Submit a Complaint

If you believe there is an issue with the content on our site, such as inaccuracies, misleading information, or other editorial concerns, please submit your complaint via email. Include the following details in your email:

A clear description of the issue or complaint

The specific content or article in question

Any supporting evidence or information that helps clarify your concern

Email your complaint to info@vapec.co.uk. We aim to acknowledge receipt of your complaint within 5 business days.

Review Process

Upon receiving your complaint, our editorial team will review the issue carefully. We will assess the content in question, verify the facts, and consider any evidence you have provided. Our review process aims to ensure a thorough and impartial evaluation of your concerns.

Resolution

After reviewing your complaint, we will determine the appropriate action to address the issue. This may include:

Correcting any inaccuracies or errors in the content

Updating or clarifying information as necessary

Providing a response to your complaint explaining our findings and any actions taken

We will communicate our resolution to you within 15 business days of receiving your complaint. If the matter requires more time to resolve, we will inform you of the expected timeframe.

Appeals

If you are not satisfied with the resolution provided, you may request a further review. Submit your request for an appeal to info@vapec.co.uk, providing any additional information or reasoning for your appeal. We will reassess the issue and provide a final response within 10 business days.

Confidentiality

We handle all complaints with confidentiality and respect. Your personal information and the details of your complaint will be kept confidential and used solely for the purpose of addressing your concerns.

Contact Us

For any questions or further information regarding our Editorial Complaints Policy, please contact us at info@vapec.co.uk. We are committed to ensuring that your concerns are addressed and to maintaining the integrity of our content.

Thank you for bringing any issues to our attention. We value your feedback and are dedicated to upholding the quality of our editorial work.